Return and Refund Policy of Dachshund Beverly Home

Dachshund Beverly Home is dedicated to ensuring the satisfaction and well-being of our customers and their dachshund puppies. While we strive to provide the highest quality puppies, we understand that circumstances may arise that necessitate returns or refunds. Our return and refund policy aims to provide clarity and fairness in such situations:

**1. Return Eligibility:** We accept returns of dachshund puppies within seven (7) days of the date of purchase. To be eligible for return, the puppy must be in its original condition and health, with no signs of harm, injury, or neglect. Proof of purchase is required for all returns.

**2. Health Guarantee:** Our puppies are covered by a comprehensive health guarantee, ensuring their health and well-being for a specified period. If a genetic health issue arises within the timeframe covered by the health guarantee, customers may be eligible for a replacement puppy or a partial refund, subject to evaluation by a licensed veterinarian.

**3. Refund Process:** Customers seeking a refund for their dachshund puppy purchase must notify us within the specified return period. They are required to provide a written explanation of the reason for the return and any supporting documentation. Upon receipt of the returned puppy and verification of its condition, we will initiate the refund process.

**4. Refund Amount:** Refunds for returned puppies are subject to deductions for any applicable fees or expenses incurred by Dachshund Beverly Home, such as veterinary examinations, transportation costs, or administrative fees. The refund amount will be determined on a case-by-case basis, considering the circumstances of the return.

**5. Return Shipping:** Customers are responsible for arranging and covering the cost of return shipping for the puppy. The puppy must be securely packaged and transported in accordance with our instructions to ensure its safety and well-being during transit.

**6. Contact Us:** Customers with questions or concerns about our return and refund policy are encouraged to contact us for assistance. Our customer service team is available to provide guidance and support throughout the return process.

By purchasing a dachshund puppy from Dachshund Beverly Home, customers agree to abide by the terms and conditions outlined in this return and refund policy. We are committed to addressing customer concerns promptly and fairly to ensure a positive experience for all parties involved.